What's your response time for Lindenhurst emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Lindenhurst the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Lindenhurst customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Lindenhurst, IL and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
Our Lindenhurst crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in Lindenhurst?+
We do these regularly for Lindenhurst homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Lindenhurst, IL?+
Beyond Lindenhurst, our crews regularly service the surrounding Lindenhurst, IL area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
